Parent FAQs

Can I visit the childcare facility before enrolling my child?

Absolutely. Please call 0862 618 226, email us or click Register Your Interest to book a tour. We encourage any family members or friends to join us with the tour. Ask us about the Saturday tour too.

How many trial visits does my child experience?

Orientation is an important start for your child and family to connect to our service. Educ Early Childhood Education offers two free morning orientation sessions (approximately 1 hours per session) before they start their first day with us and we encourage each child to attend our service in the company of a family member.

Do the children receive meals?

We provide a nutritionally balanced morning tea, lunch, afternoon tea and late snack. We follow the Australian Dietary Guidelines to ensure our meals are prepared to meet the dietary requirements for all children. Our menu is carefully planned and prepared by a qualified cook.

Can I bring food to the centre?

Please be aware that we are an Allergy Aware Centre. Unfortunately, no food is to be brought into the premises at any time.

How do you handle allergies or special dietary requirements?

We cater for the dietary requirements of all children enrolled at our Service. Our educators undergo allergen awareness training regularly to understand the importance of avoiding cross-contamination and how to respond in case of an allergic reaction. Please discuss your child’s special requirements, allergies and any other medical conditions with us.

Do you offer casual childcare?

The casual booking is only provided for the child/ren who has/have enrolled with permanent booking in Educ Early Childhood Education. Speak to us for more information about short-term care.

How do you communicate with parents about their child’s daily activities?

Our Service uses Xplor to provide real time updates about your child’s day. You are welcome to call us on 0862 618 226 to check on your child too.

Can I breast feed anytime?

We are a breastfeeding friendly service. Mothers who are breastfeeding are welcome to attend the Service during the day to feed their infant. We have a private, clean and quiet area for mothers to breastfeed their infants or express breastmilk. We also store expressed breast milk too.

Do you allow sick children to stay?

Children need their parents especially when they are sick. We call the parent to discuss, but if we think you are needed, or if it looks like an infectious illness, we will ask you to come to collect them. We use the National Health and Medical Research Council guidelines from their publication ‘Staying Healthy’ to guide us.

When should I not send my child to the service?

In order to minimize the risk of spreading disease to other children, staff members and their families, please keep your child at home if the child is showing any of the following symptoms:

  • Abnormal rash
  • Ear, eye or nasal discharge
  • Diarrhea or vomiting
  • Abnormal temperatures (a temperature above 37.5°C)
  • General cold/flu symptoms
What is the Child Care Subsidy (CCS)?

The Child Care Subsidy means tested based on the combined family income, the fortnightly activity of families such as work, study or volunteering and the type of service a child attends.

Check your eligibility at https://www.servicesaustralia.gov.au/child-care-subsidy.

Can the centre apply for the Child Care Subsidy (CCS) on my behalf?

Unfortunately, we are not able to apply CCS on your behalf. However, we will provide you step-by-step guideline to assist you through the requirements to apply for the subsidy.

Parent FAQs